Returns & refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page limits those rights. The change-of-mind policy below is something we offer in addition to them.

If you simply do not want it, tell us within 14 days of delivery and send it back for a refund of the purchase price. To qualify, the item must be:

• unused and in the condition you received it, with any seals and tags intact;
• in its original packaging, complete with all parts, cables and accessories; and
• accompanied by your order number.

Return postage for a change of mind is at your cost, and the original shipping charge is not refunded. We recommend a tracked service — until the parcel reaches us it is still your item. Refunds are processed to your original payment method within 3 business days of the return arriving and passing inspection; your bank may take a few days more to show it.

Items we cannot accept back for change of mind: anything opened where hygiene or safety makes resale impossible, and items damaged after delivery.

Email hello@bargainpicks.com.au with your order number and a photo. If the item is faulty, arrived damaged, was described incorrectly, or simply is not what you ordered, we cover return postage and you choose a replacement or a full refund including the original shipping. We do not ask you to deal with the manufacturer — that is our job.

• Email hello@bargainpicks.com.au with your order number and what is wrong (or that you have changed your mind).
• We reply within one business day with a return address and a reference to write on the parcel.
• Send it back, and keep the tracking number until your refund lands.

Please do not post anything back before emailing us — unannounced parcels are hard to match to an order and slow your refund down. Our returns address is Building 2, 71-75 Constitution Road West, West Ryde, NSW, 2114, Australia, but only use it once we have confirmed your return.

Where a product carries a manufacturer warranty, that warranty is in addition to your Australian Consumer Law rights. Tell us and we will help you make the claim.

Have a look at shipping & delivery or get in touch — we would rather sort it out than have you stuck with something you cannot use.